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Scope of delivery We ship orders throughout Europe.
Shipping costs
Shipping costs will always be displayed during the purchase process and before finalizing the order.
Delivery times
During special campaigns (Black Friday, sales, Christmas, etc.), delivery times may be affected by high demand.
Home delivery Delivery will be made to the address provided by the customer. Our transport provider may notify you of the delivery date via SMS or email, provided a valid contact number has been supplied.
If the recipient is absent, the transport company may arrange a new delivery or indicate a collection point at the corresponding branch.
Each delivery will be considered complete when the order is made available to the customer according to the carrier's control system.
The customer is responsible for checking the order status at the time of delivery and notifying our Customer Service department of any issues within 24 hours.
If no claim is made within 7 calendar days of receiving the order, it will be understood that the customer has received the merchandise correctly and is satisfied with the products delivered.
Term You have 14 calendar days from receipt of the order to request a return of an item.
Conditions
Return process
Costs
The customer has 30 calendar days from the shipping date to make a first free exchange for the same product in another size or color.
Terms of the exchange
Change process
In the event of a manufacturing or operational defect, the product will be sent to the manufacturer for review. Empire 012 SL will cover the collection and shipping costs in these cases.
Claims arising from the following will not be accepted:
At Empire 012 SL, we implement all relevant security protocols. Payment details are transmitted securely via SSL encryption directly to the corresponding financial institution; therefore, Empire 012 SL does not process or store them directly. The purchase amount will be charged upon completion of the checkout process.
Some banks may display a pre-authorization before the final charge. This amount will be released automatically. If this doesn't happen, we suggest you contact your bank to have the pre-authorization released.
Payment Verification (PSD2)
In accordance with European PSD2 regulations, you may need to complete an additional verification step if you pay by credit or debit card during checkout. This procedure is usually carried out through your bank's app or using a one-time temporary code.
To receive the verification request, you may need to be registered for this service with your bank. Contact your bank if you are not registered.
If you have any problems making a transaction on our website, Empire 012 SL's Customer Service will be available to help you.
Accepted Payment Methods
In compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) , EMPIRE 012 SL informs you that it owns this website. In accordance with the requirements of Article 10 of the aforementioned Law, EMPIRE 012 SL provides the following information:
Browsing, accessing and using the EMPIRE 012 SL website confers the status of user, by which, from the moment of browsing the EMPIRE 012 SL website, all the conditions of use established here are accepted without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The EMPIRE 012 SL website provides a wide variety of information, services, and data. The user assumes responsibility for the proper use of the website. This responsibility extends to:
EMPIRE 012 SL is not responsible for the content of websites that users may access through links on its website and declares that it will not, under any circumstances, examine or exercise any control over the content of other websites. Furthermore, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of websites not owned by EMPIRE 012 SL that may be accessed through these links.
EMPIRE 012 SL declares that it has taken all necessary measures to prevent any harm to users of its website that may arise from browsing its website. Consequently, EMPIRE 012 SL is not liable, under any circumstances, for any damages that the user may suffer as a result of browsing the Internet.
EMPIRE 012 SL reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. This includes modifications to the website content, terms of use, and general terms and conditions of sale. These modifications may be made through the website by any legally permissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent changes.
EMPIRE 012 SL, either directly or as an assignee, owns all intellectual and industrial property rights to its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). These elements are the property of EMPIRE 012 SL. Consequently, they are works protected as intellectual property under Spanish law, and both Spanish and European Union regulations in this field, as well as international treaties on the subject to which Spain is a signatory, apply to them.
All rights reserved. In accordance with the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of EMPIRE 012 SL.
The user agrees to respect the Intellectual and Industrial Property rights held by EMPIRE 012 SL. The user may view the elements of the portal and even print, copy, and store them on their computer's hard drive or any other physical medium, provided that this is solely and exclusively for their personal and private use. The user must refrain from deleting, altering, circumventing, or manipulating any protection device or security system installed on the EMPIRE 012 SL website.
The SSL CERTIFICATE provides authentication, privacy and security of information between EMPIRE 012 SL and the user.
EMPIRE 012 SL has a security certificate that is used by SSL CERTIFICATE to make secure connections.
In this process, several parameters are established to make the connection securely and it is established using pre-established keys, encoding and decoding all the data sent until the connection is closed.
EMPIRE 012 SL also reserves the right to take any civil or criminal action it deems appropriate for the misuse of its website and content, or for non-compliance with these conditions.
The relationship between the user and the service provider will be governed by the laws in force and applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to the ordinary courts, complying with the rules on jurisdiction and venue. EMPIRE 012 SL is domiciled in Alicante, Spain.
Contracts concluded electronically in which a consumer is involved as a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence.
Electronic contracts between businesses or professionals, in the absence of an agreement between the parties, will be presumed to have been made at the place where the service provider is established.
LAST UPDATE: [01/09/2025]
Last updated: September 4, 2025
This Privacy Policy aims to inform you about how EMPIRE 012 SL (hereinafter, “ EMPIRE 012 ”) collects, processes and protects your personal data when you use this website, make a purchase or communicate with us.
By accessing our website or using our services, you agree to this Privacy Policy and the processing of your data in accordance with current regulations.
For any questions related to the protection of your personal data, you can contact us via the email address provided.
We may collect and process the following types of personal information:
We process your personal data for the following purposes:
The legal bases that legitimize the processing of your data are:
Your data may be shared with:
Our store is hosted on Shopify Inc. , an e-commerce platform that provides us with the infrastructure to sell our products and services. Shopify may collect and process your personal data to provide technical support, analytics, and payment processing. You can view their privacy policy at: https://www.shopify.com/legal/privacy .
We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and as long as there are legal obligations or potential liabilities arising from the processing. Once these deadlines have passed, the data will be securely deleted or anonymized.
You have the right to:
To exercise these rights, send a request to: 📧 infoempire012@gmail.com 📬 Calle de la Libra 22, 03114, Alicante (Alacant), Spain
You can also file a complaint with the Spanish Data Protection Agency (AEPD) : www.aepd.es
EMPIRE 012 applies appropriate technical and organizational measures to protect the security and confidentiality of personal data, preventing its alteration, loss, unauthorized processing or access. However, you should be aware that no security measure on the Internet is completely invulnerable.
Our services are not intended for minors. If you are under 18, you must have parental or legal guardian authorization to use the website. If we detect that we have received data from minors without authorization, we will proceed to delete it immediately.
If it becomes necessary to transfer your data to countries outside the European Economic Area , we will do so ensuring that appropriate protection measures are applied in accordance with the GDPR, such as Standard Contractual Clauses or adequacy decisions of the European Commission.
We may modify this Privacy Policy to adapt it to legislative or technical changes. The updated version will always be published on this page, indicating the date of the last update .
If you have any questions or wish to exercise your data protection rights, you can contact us through:
For the purposes of data protection legislation, EMPIRE 012 SL is responsible for processing your personal data.
Cookies are small files that are downloaded to your device when you access certain websites. They allow, among other things, the storage and retrieval of information about your browsing habits or your device, and, depending on the information they contain and how you use your device, they can be used to recognize you.
This policy also applies to similar technologies (e.g., local storage , pixels , tags , or SDKs ) that perform similar functions.
The data controller responsible for the use of cookies on this site is EMPIRE 012 SL (“ EMPIRE 012 ”), with registered office at Calle de la Libra 22, 03114, Alicante (Alacant), Spain . Contact: infoempire012@gmail.com
We use cookies to:
According to its purpose :
Depending on who manages them :
According to its duration :
When you first visit our site, you'll see a banner allowing you to accept , reject, or configure non-essential cookies. You can change your choice at any time via the "Configure cookies" link in the footer.
We will renew (or request again) your consent periodically or when the purposes/third parties involved change.
In addition to the "Configure cookies" panel, you can block or delete cookies in your browser. Consult your browser's instructions (e.g., Chrome, Firefox, Safari, Edge). Please note that blocking technical cookies may affect the website's functionality.
Fill in/adjust this table according to the actual cookies you use. On Shopify, technical cart/checkout cookies and, if enabled, analytics cookies (e.g., Google Analytics, Meta Pixel) are common.
