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Shipping and Returns

SHIPPING, RETURNS AND EXCHANGES – EMPIRE 012 SL

SHIPPING

Scope of delivery

We ship orders throughout Europe.

Shipping costs

Mainland Spain and Balearic Islands: €5.99
Orders over €60: €2.99
International shipping: €5.99
International orders over €60: €2.99

Shipping costs will always be displayed during the purchase process and before finalizing the order.

Delivery times

Mainland Spain, Balearic Islands and mainland Portugal: 24-72 working hours.
Rest of Europe: 4-5 working days.

During special campaigns (Black Friday, sales, Christmas, etc.), delivery times may be affected by high demand.

Home delivery

Delivery will be made to the address provided by the customer. Our transport provider may notify you of the delivery date via SMS or email, provided a valid contact number has been supplied.

If the recipient is absent, the transport company may arrange a new delivery or indicate a collection point at the corresponding branch.

Each delivery will be considered complete when the order is made available to the customer according to the carrier's control system.

The customer is responsible for checking the order status at the time of delivery and notifying our Customer Service department of any issues within 24 hours.

PRODUCT CONFORMITY

If no claim is made within 7 calendar days of receiving the order, it will be understood that the customer has received the merchandise correctly and is satisfied with the products delivered.

RETURNS

Term

You have 14 calendar days from receipt of the order to request a return of an item.

Conditions

The items must be in perfect condition, unused, and with all their original labels and packaging.
No returns will be accepted for intimate or hygiene products (e.g., underwear, swimwear) that have been unsealed after delivery, unless they are defective.
The customer is responsible for ensuring that the items arrive protected and in good condition.
The items are the customer's responsibility until they arrive at our warehouse.

Return process

Request the refund from your customer account, stating the reason.
Once validated, you will receive a return document.
Prepare the package with the document inside.
Send the package to the address indicated with the carrier of your choice.
Once received and reviewed, the refund will be made within up to 14 calendar days.

Costs

If the return is due to an error, defective or damaged product, Empire 012 SL will assume the return costs.
In voluntary returns, the shipping costs will be borne by the customer.

CHANGES

The customer has 30 calendar days from the shipping date to make a first free exchange for the same product in another size or color.

Terms of the exchange

Items must be unused, with original tags and packaging.
The first exchange will be free. From the second exchange onwards, a new order must be placed, and the corresponding costs will apply.

Change process

Request the exchange through Customer Service, indicating the order number and the product to be exchanged.
Prepare the package with the items well protected.
Empire 012 SL will manage the collection and shipment of the new product at no additional cost on the first exchange.
Once received and approved by the Quality Department, we will send the replacement product to the original order address.

WARRANTY

In the event of a manufacturing or operational defect, the product will be sent to the manufacturer for review. Empire 012 SL will cover the collection and shipping costs in these cases.

Claims arising from the following will not be accepted:

Improper or negligent use.
Normal wear and tear.
External damage (impacts, chemicals, sharp objects, etc.).

Secure payment

Payments and Security – Empire 012 SL

At Empire 012 SL, we implement all relevant security protocols. Payment details are transmitted securely via SSL encryption directly to the corresponding financial institution; therefore, Empire 012 SL does not process or store them directly. The purchase amount will be charged upon completion of the checkout process.

Some banks may display a pre-authorization before the final charge. This amount will be released automatically. If this doesn't happen, we suggest you contact your bank to have the pre-authorization released.

Payment Verification (PSD2)

In accordance with European PSD2 regulations, you may need to complete an additional verification step if you pay by credit or debit card during checkout. This procedure is usually carried out through your bank's app or using a one-time temporary code.

To receive the verification request, you may need to be registered for this service with your bank. Contact your bank if you are not registered.

If you have any problems making a transaction on our website, Empire 012 SL's Customer Service will be available to help you.

Accepted Payment Methods

Visa
Mastercard
American Express
PayPal
Bizum

Legal notice

Legal Notice

INTRODUCTION

In compliance with Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (LSSI-CE) , EMPIRE 012 SL informs you that it owns this website. In accordance with the requirements of Article 10 of the aforementioned Law, EMPIRE 012 SL provides the following information:

COMPANY NAME : EMPIRE 012 SL
NIF : B22562466
Postal Address : C/ Maestro Márquez nº10, 3º, 03004 Alicante/Alacant, Alicante, Spain
EMAIL ADDRESS : infoempire012@gmail.com
TELEPHONE : 966096587
Commercial Registry of Alicante
MAIN OBJECT : Marketing of textile products, footwear and accessories

USER AND LIABILITY REGIME

Browsing, accessing and using the EMPIRE 012 SL website confers the status of user, by which, from the moment of browsing the EMPIRE 012 SL website, all the conditions of use established here are accepted without prejudice to the application of the corresponding mandatory legal regulations as the case may be.

The EMPIRE 012 SL website provides a wide variety of information, services, and data. The user assumes responsibility for the proper use of the website. This responsibility extends to:

The veracity and legality of the information provided by the user in the forms provided by EMPIRE 012 SL for access to certain content or services offered by the website.
The use of information, services and data offered by EMPIRE 012 SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or that in any other way may imply injury to the rights of third parties or the same functioning of the website.

LINKS POLICY AND DISCLAIMERS

EMPIRE 012 SL is not responsible for the content of websites that users may access through links on its website and declares that it will not, under any circumstances, examine or exercise any control over the content of other websites. Furthermore, it does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of websites not owned by EMPIRE 012 SL that may be accessed through these links.

EMPIRE 012 SL declares that it has taken all necessary measures to prevent any harm to users of its website that may arise from browsing its website. Consequently, EMPIRE 012 SL is not liable, under any circumstances, for any damages that the user may suffer as a result of browsing the Internet.

MODIFICATIONS

EMPIRE 012 SL reserves the right to make any modifications it deems appropriate, without prior notice, to the content of its website. This includes modifications to the website content, terms of use, and general terms and conditions of sale. These modifications may be made through the website by any legally permissible means and will be binding for as long as they are published on the website and until they are validly modified by subsequent changes.

INTELLECTUAL AND INDUSTRIAL PROPERTY

EMPIRE 012 SL, either directly or as an assignee, owns all intellectual and industrial property rights to its website, as well as the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). These elements are the property of EMPIRE 012 SL. Consequently, they are works protected as intellectual property under Spanish law, and both Spanish and European Union regulations in this field, as well as international treaties on the subject to which Spain is a signatory, apply to them.

All rights reserved. In accordance with the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website for commercial purposes, in any medium and by any technical means, is expressly prohibited without the authorization of EMPIRE 012 SL.

The user agrees to respect the Intellectual and Industrial Property rights held by EMPIRE 012 SL. The user may view the elements of the portal and even print, copy, and store them on their computer's hard drive or any other physical medium, provided that this is solely and exclusively for their personal and private use. The user must refrain from deleting, altering, circumventing, or manipulating any protection device or security system installed on the EMPIRE 012 SL website.

SSL CERTIFICATE (SECURE SOCKETS LAYER)

The SSL CERTIFICATE provides authentication, privacy and security of information between EMPIRE 012 SL and the user.

EMPIRE 012 SL has a security certificate that is used by SSL CERTIFICATE to make secure connections.

In this process, several parameters are established to make the connection securely and it is established using pre-established keys, encoding and decoding all the data sent until the connection is closed.

LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

EMPIRE 012 SL also reserves the right to take any civil or criminal action it deems appropriate for the misuse of its website and content, or for non-compliance with these conditions.

The relationship between the user and the service provider will be governed by the laws in force and applicable in Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to the ordinary courts, complying with the rules on jurisdiction and venue. EMPIRE 012 SL is domiciled in Alicante, Spain.

Contracts concluded electronically in which a consumer is involved as a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence.

Electronic contracts between businesses or professionals, in the absence of an agreement between the parties, will be presumed to have been made at the place where the service provider is established.

LAST UPDATE: [01/09/2025]

PRIVACY POLICY

Last updated: September 4, 2025

1. INTRODUCTION

This Privacy Policy aims to inform you about how EMPIRE 012 SL (hereinafter, “ EMPIRE 012 ”) collects, processes and protects your personal data when you use this website, make a purchase or communicate with us.

By accessing our website or using our services, you agree to this Privacy Policy and the processing of your data in accordance with current regulations.

2. IDENTITY OF THE DATA CONTROLLER

Company name: EMPIRE 012 SL
NIF: B22562466
Registered office: Calle de la Libra 22, 03114, Alicante (Alacant), Spain
Email: infoempire012@gmail.com

For any questions related to the protection of your personal data, you can contact us via the email address provided.

3. PERSONAL DATA WE COLLECT

We may collect and process the following types of personal information:

Identification data: name, surname, postal address, email, telephone.
Payment and billing information: card number, bank account information, payment method.
Account details: username, password, and preferences.
Browsing data: IP address, browser type, device, pages visited, date and time of access.
Communication data: messages, queries or requests sent to our customer service.
Order and transaction history.

4. PURPOSES OF THE PROCESSING

We process your personal data for the following purposes:

Manage your purchases and orders , as well as shipping, delivery or returns.
To provide you with a personalized experience , remembering your preferences or viewed items.
Answer inquiries and provide customer support.
To comply with legal and tax obligations arising from business operations.
Prevent fraud and ensure website security.
Send commercial or promotional communications , if you have given us your consent.

5. LEGAL BASIS FOR PROCESSING

The legal bases that legitimize the processing of your data are:

Contract execution : when we manage your purchases, orders and shipments.
Compliance with a legal obligation : accounting, tax or administrative obligations.
Legitimate interest : to ensure website security and prevent fraud.
User consent : sending commercial communications and use of non-essential cookies.

6. COMMUNICATION OF DATA TO THIRD PARTIES

Your data may be shared with:

Service providers necessary for the provision of the service (for example: Shopify, payment gateways, transport companies, marketing or technical support providers).
Public administrations and authorities when required by law.
Third-party providers located outside the European Economic Area (EEA) , in which case we guarantee that they have adequate protection measures in place, such as Standard Contractual Clauses approved by the European Commission.

7. RELATIONSHIP WITH SHOPIFY

Our store is hosted on Shopify Inc. , an e-commerce platform that provides us with the infrastructure to sell our products and services.

Shopify may collect and process your personal data to provide technical support, analytics, and payment processing.

You can view their privacy policy at: https://www.shopify.com/legal/privacy .

8. DATA RETENTION

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, and as long as there are legal obligations or potential liabilities arising from the processing.

Once these deadlines have passed, the data will be securely deleted or anonymized.

9. USER RIGHTS

You have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Request the deletion of your data (“right to be forgotten”).
Request the limitation of treatment.
To object to the processing of your data.
Request the portability of your data.
Withdraw your consent at any time.

To exercise these rights, send a request to:

📧 infoempire012@gmail.com

📬 Calle de la Libra 22, 03114, Alicante (Alacant), Spain

You can also file a complaint with the Spanish Data Protection Agency (AEPD) : www.aepd.es

10. INFORMATION SECURITY

EMPIRE 012 applies appropriate technical and organizational measures to protect the security and confidentiality of personal data, preventing its alteration, loss, unauthorized processing or access.

However, you should be aware that no security measure on the Internet is completely invulnerable.

11. DATA ON MINORS

Our services are not intended for minors. If you are under 18, you must have parental or legal guardian authorization to use the website.

If we detect that we have received data from minors without authorization, we will proceed to delete it immediately.

12. INTERNATIONAL TRANSFERS

If it becomes necessary to transfer your data to countries outside the European Economic Area , we will do so ensuring that appropriate protection measures are applied in accordance with the GDPR, such as Standard Contractual Clauses or adequacy decisions of the European Commission.

13. CHANGES TO THE PRIVACY POLICY

We may modify this Privacy Policy to adapt it to legislative or technical changes.

The updated version will always be published on this page, indicating the date of the last update .

14. CONTACT

If you have any questions or wish to exercise your data protection rights, you can contact us through:

Email: infoempire012@gmail.com
Postal address: Calle de la Libra 22, 03114, Alicante (Alacant), Spain

For the purposes of data protection legislation, EMPIRE 012 SL is responsible for processing your personal data.

Cookies Policy

What is the return policy?

Cookies Policy

Last updated: September 4, 2025

1. What are cookies?

Cookies are small files that are downloaded to your device when you access certain websites. They allow, among other things, the storage and retrieval of information about your browsing habits or your device, and, depending on the information they contain and how you use your device, they can be used to recognize you.

This policy also applies to similar technologies (e.g., local storage , pixels , tags , or SDKs ) that perform similar functions.

2. Who is responsible?

The data controller responsible for the use of cookies on this site is EMPIRE 012 SL (“ EMPIRE 012 ”), with registered office at Calle de la Libra 22, 03114, Alicante (Alacant), Spain .

Contact: infoempire012@gmail.com

3. What do we use cookies for?

We use cookies to:

Enable basic site and shopping cart functions (technical or necessary cookies).
Remember your preferences , such as language or region.
Measure site usage and improve performance (analytics).
Personalize the experience (for example, show related products).
Display advertising on our own sites or on third-party sites (only if you agree).

4. Types of cookies we use

According to its purpose :

Technical or necessary cookies : essential for the operation of the site and its security. They do not require consent.
Preferences or personalization : they remember your settings (for example, language).
Analytics or measurement tools : these help us understand how the website is used in order to improve it.
Behavioral advertising : shows ads tailored to your interests based on your browsing.

Depending on who manages them :

Own : sent to the device from domains managed by EMPIRE 012.
Third-party : sent from domains managed by another entity (e.g., Shopify or analytics/advertising providers).

According to its duration :

Session cookies : these are deleted when you close your browser.
Persistent : they remain longer or until you delete them.

5. Legal basis

Technical cookies : execution of the contract and legitimate interest in allowing the safe and stable operation of the site.
Other cookies (preferences, analytics, advertising): your consent (art. 6.1.a GDPR), which you can grant, reject or withdraw at any time.

6. Consent Management

When you first visit our site, you'll see a banner allowing you to accept , reject, or configure non-essential cookies. You can change your choice at any time via the "Configure cookies" link in the footer.

We will renew (or request again) your consent periodically or when the purposes/third parties involved change.

7. How do I disable or delete cookies from my browser?

In addition to the "Configure cookies" panel, you can block or delete cookies in your browser. Consult your browser's instructions (e.g., Chrome, Firefox, Safari, Edge). Please note that blocking technical cookies may affect the website's functionality.

8. Cookies we use (examples and template)

Fill in/adjust this table according to the actual cookies you use. On Shopify, technical cart/checkout cookies and, if enabled, analytics cookies (e.g., Google Analytics, Meta Pixel) are common.

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